Returns & Exchanges

At DELSEY Paris, we stand by the quality of our travel gear and offer a 30-day return window for all unused items in their original packaging. We aim to ensure your journey begins with the perfect piece of luggage, backed by our global satisfaction guarantee.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely attach it to your original shipping box.

• 3.
  Drop Off Package

  Deliver your package to any authorized carrier location, ensuring all original tags and protective covers are included with the product.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned luggage, your refund will be processed to your original payment method within 7-10 business days.