Frequently Asked Questions
Everything you need to know about your next journey with DELSEY.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is the return policy for DELSEY products?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags and protective films are intact to receive a full refund.
How do I register my luggage warranty?
You can register your product on our website using the unique serial code found on the warranty card inside your suitcase to activate your worldwide coverage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
How do I reset the combination on my TSA-approved lock?
To reset your lock, set the dials to the current combination (0-0-0 by default), press the reset button with a pen, select your new code, and slide the latch to lock it in.
Are DELSEY materials sustainable?
Yes, many of our latest collections feature rPET fabric, which is made from 100% recycled plastic water bottles, combining durability with eco-responsibility.